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Phishing is an internet scam whereby fraudsters send emails with the intention to collect critical personal and financial information. Phishing emails look genuine and appear to be coming from a legitimate source. However, they always contain a link to a fake website, asking you to provide an update or confirm sensitive personal information and/or have a warning stating that your card or account has been suspended and that you need to click a ‘secure’ link in order to activate or restore the use of your card or account.

A phishing scam may also originate in different ways, and not just via a fake email. In some cases, you may encounter a pop-up advertisement when visiting certain unsafe websites or you may even receive a phone call from an unknown source, usually an international caller from an unfamiliar location. The fraudsters often use fear tactics to get their victims to take action and, in so doing, divulge their personal and financial information.

Security Advice
Always update your PC, laptop, tablet or smartphone system patches and security software from a trusted vendor (Antivirus, Anti Malware and Anti Spyware). Be careful when using a computer at a public place or one not having the latest security software.

Always log out from your Bank One Internet Banking account by clicking on the ‘Log Out’ button (i.e., outgoing arrow on the top right corner of your screen) and following the instructions until you see the onscreen message ‘You have successfully logged out’. Close your browser window subsequently.

Never store your password or account/card information on paper or electronically on Word, Excel or text documents. Always keep your devices (PC, laptop, tablet or smartphone) protected with a password/PIN.

Our aim is to make your online banking experience safer and more enjoyable. Call us on 202 9200 or send us a message using the contact form provided on our website for any further assistance or advice.Bank One works in close collaboration with Fraud Watch International to detect and shut down any fake website that attempts to impersonate its own website and/or Internet Banking platform. We also rely on our customers and the public at large to inform us immediately if ever they encounter such websites so that we may take appropriate countermeasures to disable them and warn our customers from the danger therein.

We recommend that you always log onto our official website by typing the correct URL: www.bankone.mu on your browser. Similarly, when logging on to your Internet Banking account, please verify the URL to confirm that you are accessing our secure website.

We wish to remind you that Bank One will NEVER send you any email inviting you to click on a link to access your information, change a password, or for any other reason pertaining to your accounts. Should you receive any such an email, do not respond and do not click on any of the links inside. Inform the Bank immediately and, then, delete the email from your Inbox.

If you have inadvertently clicked on a link or responded to the email, or if you believe that your account has been compromised or notice any unusual transaction:

• Call us immediately on (230) 202 9292
• Change your Internet Banking and Mobile Banking passwords.

Go to Transfers > Click on Manage Beneficiaries

Your beneficiaries will be displayed under Accounts

Option 1: Go to Transfers > Select the Transfer Type > Click on Continue > Under Select Beneficiary click on Existing > Select beneficiary from All Beneficiaries list

Option 2: Go to Transfers > Select the Transfer Type > Click on Manage Beneficiaries > Under Accounts select the beneficiary > Click on Send Money

Go to My Financials > Select your account > View all your transactions under Transactions

Go to Scheduled Transfers to view your transactions scheduled for a future date.